When should an operator ask for the services performed by a service animal?

An operator should ask for the services performed by a service animal when the passenger boards the bus with the animal. This is because it is important to understand the purpose of the service animal right at the point of entry, ensuring that proper accommodations are made for both the passenger and the animal. The operator can then provide appropriate guidance or assistance based on the needs of the passenger and the tasks the service animal is trained to perform.

Asking at this time allows the operator to verify the legitimacy of the service animal and helps foster a safe environment on the bus. It also aligns with best practices for ensuring compliance with laws and regulations regarding service animals and their handlers.

Other scenarios, such as asking when the animal appears agitated, before the ticket purchase, or after the passenger is seated, may not create the best opportunity for effective communication and support. Addressing this upon boarding ensures that any required adjustments to the seating or environment can be managed promptly and respectfully.