What should a bus operator do if they see a passenger in distress?

A bus operator’s primary responsibility is to ensure the safety and well-being of their passengers. If a passenger is observed in distress, the operator must first ensure the safety of the bus and the other passengers. This means maintaining control of the vehicle and preventing any additional risks during the situation. Once safety is secured, it is essential to assess the situation and determine if medical assistance is required. This could involve calling emergency services or alerting dispatch to get help on the way.

This approach prioritizes the health and safety of the passenger in distress, while also considering the overall stability of the bus environment. The operator's training equips them to respond effectively without jeopardizing the safety of everyone on board, distinguishing it as the most responsible course of action in emergencies involving passengers.