What is the recommended action when a bus operator encounters a passenger without a ticket?

The recommended action of politely asking for proof of payment is based on customer service principles and operational protocols in public transit systems. Engaging with the passenger in a respectful manner allows for a constructive interaction, where the operator can verify if the passenger has a legitimate reason for not having a ticket, such as a malfunctioning ticket machine or an oversight.

This approach is also in line with maintaining a positive atmosphere on the bus, ensuring passengers feel valued and respected. It provides an opportunity for the operator to educate the passenger about the fare policies, which can help prevent future occurrences and promote compliance among riders.

Ignoring the situation or forcibly removing the passenger could lead to potential conflict or escalate into an unsafe situation, which is not advisable. Reporting the situation to the police is generally reserved for more serious infractions or when there is a threat to safety, rather than a simple fare evasion issue.