How should you handle a passenger who has paid a partial fare?

When dealing with a passenger who has paid a partial fare, it is essential to request additional fare and register the ride as a partial fare if the required fare is not fully paid. This process ensures that the fare collection system is maintained and that the agency receives the correct revenue for the services provided.

By handling the situation this way, you uphold the policies in place regarding fare collection, which is crucial for maintaining the integrity of the transportation system. Additionally, this approach allows the passenger to understand their responsibility for fare payment and gives them the opportunity to rectify the situation by paying the remaining amount. This method is fair to both the operator and passengers who pay the full fare, promoting a sense of accountability in the service.

Other options, like allowing the passenger to ride without any further payment, could lead to revenue losses and create confusion in the fare system. Contacting a supervisor immediately may be unnecessary unless the situation escalates beyond your control. Excluding the passenger from the bus could be seen as overly punitive if a simple request for additional fare could resolve the situation. Thus, the appropriate action is to seek the remaining fare while properly documenting it as a partial fare.